Privacy is Paramount

Upside Dawn, LLC; hereafter referred to as “Our Company”, is a Limited Liability Company formed in the United States of America. This privacy policy will explain how our organization uses the personal data we collect from you when you use our website.

Topics:

• What data do we collect?

• How do we collect your data?

• How will we use your data?

• How do we store your data?

• Marketing

• What are your data protection rights?

• What are cookies?

• How do we use cookies?

• What types of cookies do we use?

• How to manage your cookies

• Privacy policies of other websites

• Changes to our privacy policy

• How to contact us

• How to contact the appropriate authorities

 

What data do we collect?

Our Company collects the following data:

• Personal identification information (Name, email address, phone number, etc.)

• Technical information necessary for website functionality (general location, IP address, browser type, device type, etc.)

 

How do we collect your data?

You directly provide Our Company with most of the data we collect. We collect data and process data when you:

• Contact us to enquire about our services.

• Voluntarily complete a customer survey or provide feedback on our website or via email.

• Use or view our website via your browser’s cookies.

 

How will we use your data?

Our Company collects your data so that we can:

• Respond to your enquiry and determine your needs in order to provide our services.

• Provide you with billing and payment information and receipts. When Our Company processes your payment, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

• Follow-up with feedback regarding our services.

• Reach out in the future to determine if you would like to use our services again.

 

How do we store your data?

Our Company securely stores the majority of your data using the Microsoft 365 Cloud. This includes email, enquiries via website, production notes and interviews. For more information on physical data storage locations please see Microsoft’s 365 data storage site:
https://learn.microsoft.com/en-us/microsoft-365/enterprise/o365-data-locations?view=o365-worldwide&ms.officeurl=datamaps

Film production may require customer data such as film and audio to be stored on unencrypted media such as hard disks and memory storage cards. These storage media will be relinquished to the client for a nominal cost-recovery fee upon completion of the project, or will be securely wiped prior to reuse to minimize environmental impact.

Our Company will keep your contact details and project notes on file indefinitely in order to facilitate future projects with you. If you do not wish for us to retain particular information then we will delete requested information upon request. For tax purposes we must keep basic information such as billing contact and payment details for up to ten years.

Customers may request us to immediately delete all project files at any time after final payment, upon which time we will provide written notice that the request has been fulfilled. By default, our Company will keep your finished project files in an encrypted format for one year, to serve as a backup. Once this time period has expired, we will delete your data by securely wiping it from our cloud backup.

 

Marketing

Our Company does not participate in bulk email marketing. If a marketing message is sent, it is sent directly to one customer based on their previous enquiry.

You have the right at any time to stop Our Company from contacting you for marketing purposes.

If you no longer wish to be contacted for marketing purposes, please email privacy@upsidedawn.org to request a stop to marketing emails.

 

What are your data protection rights?

Our Company would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

• The right to access – You have the right to request Our Company for copies of your personal data. We may charge you a small fee for this service.

• The right to rectification – You have the right to request that Our Company correct any information you believe is inaccurate. You also have the right to request Our Company to complete the information you believe is incomplete.

• The right to erasure – You have the right to request that Our Company erase your personal data, under certain conditions.

• The right to restrict processing – You have the right to request that Our Company restrict the processing of your personal data, under certain conditions.

• The right to object to processing – You have the right to object to Our Company’s processing of your personal data, under certain conditions.

• The right to data portability – You have the right to request that Our Company transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email: privacy@upsidedawn.org

 

Cookies

Cookies are text files placed on your computer to collect standard Internet log information and visitor behavior information. When you visit our websites, we may collect information from you automatically through cookies or similar technology

For further information, visit allaboutcookies.org.

 

How do we use cookies?

Our Company uses cookies in a range of ways to improve your experience on our website, including:

• Delivering the website in the best format for your device

• Understanding how you use our website

• Determining ways to improve our website experience

 

What types of cookies do we use?

There are a number of different types of cookies, however, our website uses:

• Functionality – Our Company uses these cookies so that we recognize you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

• Advertising – Our Company uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address.

 

How to manage cookies

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites

The Our Company website contains links to other websites. Our privacy policy applies only to our website, so if you click on a link to another website, you should read their privacy policy.

 

Changes to our privacy policy

Our Company keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last updated on 7 March 2024.

 

How to contact us

If you have any questions about Our Company’s privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: privacy@upsidedawn.org

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How to contact the appropriate authority

Should you wish to report a complaint or if you feel that Our Company has not addressed your concern in a satisfactory manner, you may contact the relevant privacy authority representing your country. We hold privacy in the highest regard and would appreciate you contacting us for any resolution at privacy@upsidedawn.org however we have included links to the EU and US points of contact below, for your convenience:

European Data Protection Board - https://www.edpb.europa.eu/about-edpb/about-edpb/members_en

United States Federal Trade Commission - https://www.ftc.gov/about-ftc/contact

For other authorities in your country, please check the relevant local government website.